RETURN POLICY

• We do accept 14-day Free No Reason Return since the hair has been delivered.
• All returns must first be approved by our customer service team, please contact our customer service first by emailing us at service@silkaurastore.com
• Once the request is approved, we will generate a return label for you. 
• All returned items must be in brand new condition, unused, unwashed, with original tags.
• Full refund will be released within 72 hours after we've got the returned original hair.
• Please kindly note, customized products do not accept returns.

ORDER CANCELLATION POLICY

• You can cancel your order for free within 24 hours after paying.
• Once your order has been shipped and already on the way to you, it cannot be canceled. But you can contact us once you have got the hair and returned it back to us get a refund.

• We allow one free exchange for all orders on all products within 15 days from the date the order is delivered. 
• Please contact our customer service if you would like to make an exchange on your order.
• If the exchange item(s) costs more than your first order, we will contact you to obtain the price difference for the additional amount. Any exchange balance will be refunded to your original payment method.
• Your exchange can only be processed after we have received your return. 

CUSTOMER SERVICE:

   Email: service@silkaurastore.com

   WhatsApp: +49 160-204-9003 (DE) / +1 757-316-4483 (EN)