Typically, it takes 7-12 business days to receive your order as our products are handmade. We’re doing our best to deliver it promptly for you.

You may track the shipping progress of your order on our logistics provider's website using your tracking number: https://www.yuntrack.com/

Yes, we do ship internationally.

Please make sure you tracked your order on our Order Tracking page. If you have any questions, kindly email us at service@silkaurastore.com or chat with us on WhatsApp.

German service: +49 160-204-9003

English service: +1 757-316-4483

We are here to help you.

You can return an item for no reason within 14 days of delivery. Please check our Exchange & Return Policy here for detailed instructions.

You can request a free exchange within 15 days of order delivery. See detailed policy and instruction here.

We accept PayPal and major credit/debit cards such as Visa, MasterCard, AMEX, and Discover. If you have any questions regarding the payment, kindly email us at info@silkaurastore.com or chat with us on WhatsApp.

German service: +49 160-204-9003

English service: +1 757-316-4483

We are here to help you.

An order is considered completed after 15 days of delivery.

All titles of videos should involves SilkAura wig and add www.silkaurastore.com or product link on the video or in the comment of the video. 

For more details, kindly check our Cash Back Program page.

It's awesome to hear that you've posted videos! Kindly email us a link to your video to service@silkaurastore.com. Once your order is completed, and the video is verified, we will email you a €5 gift card as "Simply Posting" reward. If the video is qualified for more rewards, we will refund you or email you your gift card rewards accordingly. For more details, kindly check our Cash Back Program page.

The reward will be processed once we receive your Request to Video Reward and after your order is completed. The earliest date for us to process your reward is 15 days after your order is delivered. You may wait for a month after your video is released for higher accumulated views/likes per you wish.

For pre-sale service, kindly email info@silkaurastore.com.

For post-sale service, kindly email service@silkaurastore.com

You may also contact us on WhatsApp.

German service: +49 160-204-9003

English service: +1 757-316-4483

We are here to help you.